Datamax I-Class Manuel de l'opérateur télécharger pdf (Page 95)

I-Class 85

Troubleshooting

6.1 Problem Resolution

When a problem is encountered, the information in this section will help resolve it. Locate

the description of the problem to find an appropriate solution. For problems that are

accompanied by a displayed message, see Section 6.1.2.



Note: If you have questions, or if problems persist, contact a qualified technician or

Datamax-O’Neil

Technical Support.

6.1.1 General Resolutions

The following table lists problems that may not be accompanied by a displayed message:

If experiencing this

problem…

Try this solution…

Cannot communicate

through the parallel

port:

Send a format to the printer then observe the Ready Indicator

– If the indicator does not flash, check the parallel cable type;

also check the protocol and port settings of the printer and

host.

Cannot load media

through the cutter:

WARNING! Use extreme care. Turn OFF and unplug the

printer before proceeding.

Ensure the cutter and its cable are properly installed and

connected to the printer – Plug in and turn ON the printer. You

should hear the blade cycle; otherwise, call for service.

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Datamax I-Class Manuel de l'opérateur Page 95